General conditions


Requests & Reservations

Should be addressed to our office in Casablanca by Email or Fax.

Hotel, Riad, Restaurant, Transportation reservations made on behalf of principals, must be confirmed by email or fax. Late cancellations and “no Shows” will be billed depending, Riads, Restaurants or Transporters’ conditions.


Hôtels classifications

The grading can be puzzling to travellers. Morocco standards or ratings should not be compared with those of other countries. Responsibility and liability for hotel classification lies solely with the Moroccan authorities and does not necessarily bears any relation to the prices we have negotiated individually with hoteliers. The authorities can change a hotel grading without prior notice. There are differences between the standards of different hotels of the same grade as is found in most countries of the world


Bank rates

Are to the principal’s account. Please check carefully. Local rates apply.



Currency: Moroccan Dirham (MAD) = 100 centimes.


Rates & Currency

By the Law you are not allowed to import or export Moroccan Dirhams. Travelers checks or foreign currency may be exchanged at the exchange office at the airport on arrival, at a bank or at your hotel.

Rate & Currency Are based upon information at hand at the time of writing. They are subject to change, in which case the principal will be informed prior to the arrival of clients. Since bank rates incur a reduced rate locally, please wire payments.



80% of balances required one month in advance and remainder before the arrival of the client. Credit here, as elsewhere, is very tight.

We require payment in US Dollars or Euro by Wire Swift Transfer to our bank account (Details on Request)


Cancellation policies

All cancellation 08 Days before the date of arrival, we will charge 50% cancellation fees

Less than 08 Days before the date of arrival, no refund

GROUP : On request



Must correspond to instructions previously given. Should there be a discrepancy; OCTAV TOUR travel will be liable only for the instructions on the vouchers.



Only the usual risks covered by Hotels, restaurants, Transporters are insured on all tours and arrangements. Any other risk should be insured by the individual client. Accidents while watching a folklore show or slipping on a Banana skin are not insured by OCTAV TOUR. We strongly recommend the purchase of travel and medical insurance for the duration of the stay in traveller’s countries of origin.